starjoker Casino & Sportsbook Data Care

This page describes what data we collect when you use starjoker and how we keep that information protected. We've written it from our perspective as the platform operator, so you understand what happens to your personal information from the moment you register through your account closure.

We collect your data only to operate starjoker—to verify your identity, process your deposits and withdrawals, prevent fraud, and provide customer support. We don't sell your information to marketers or advertisers. Your data stays with us and our essential service providers, encrypted and access-controlled.

Our starjoker Data Collection

When you create an account, we collect your email address and a password you choose. Before you can withdraw funds, we ask for Know-Your-Customer verification: your government-issued ID (passport, driver's license, or national identity card), a document showing your current address (utility bill, bank statement, or government letter), and a selfie of you holding your ID next to your face. We do this to confirm you are who you say you are and to comply with Indonesian anti-money-laundering law.

When you deposit money, we record which payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, or e-wallet). We store the transaction amount, date, and status. We do not store your full card numbers or digital wallet passwords; payment processors handle that data securely on their own systems. When you play slots, live casino games, tournaments, or sportsbook events, we log your gameplay—stakes, outcomes, timestamps—to calculate winnings and prevent fraud.

We also collect device information: your browser type, operating system, IP address, and rough geographic location (city level, not street address). This helps us detect suspicious login attempts and keep your account secure. If you contact our support team across Jakarta, Surabaya, Bandung, Medan, or Semarang, we keep records of your inquiry and our response for dispute resolution and service quality.

KYC Data

Government ID, proof of address, and selfie verification. Required before withdrawal. Stored securely and deleted 5 years after account closure.

Payment Data

Transaction history, payment method type, amounts. Retained for 7 years to meet tax and regulatory requirements.

Gameplay Data

Game activity, stakes, outcomes, timestamps. Kept for tournament scoring, dispute resolution, and RTP audit purposes.

Third-Party Processors and Data Sharing

We share your data only with the services we rely on to operate starjoker. Our payment processors (mobile banking, local payment, online payment, and bank partners) receive transaction data to process deposits and withdrawals. Our game providers receive only your gameplay stake and outcome data to calculate payouts—they don't see your personal ID or address. Our cloud hosting provider stores encrypted account and transaction records in data centres that may sit outside Indonesia; we enforce data-protection contracts with all of them. We do not share your data with advertisers, data brokers, or any third parties for marketing.

How We Use and Protect Your Data at starjoker

We use your data to operate starjoker: account creation, deposit processing, KYC verification, withdrawal review, fraud prevention, and customer support. We also use gameplay and payment history to calculate tournament prizes and detect unusual account activity that might signal account compromise or money laundering. We never use your data to profile you or predict your behaviour.

We encrypt sensitive data in transit and at rest, enforce two-factor authentication on high-risk account actions, and restrict employee access to personal information.

Cookies and Browser Storage

When you visit starjoker.bet, we set a session cookie to keep you logged in across page loads. We also use analytics cookies to measure traffic patterns and identify technical errors. These cookies do not track your behaviour across other websites. You can disable cookies in your browser settings, but this may limit starjoker functionality. We do not set tracking pixels or use retargeting ads.

Your Rights and Contact

You have the right to request a copy of the personal data we hold about you, to ask us to correct inaccurate information, and to request account deletion (which removes your data from our live systems within 30 days). To exercise these rights, contact our support team via your account dashboard during business hours. For privacy questions during Idul Fitri, Idul Adha, or other local holidays, expect a response in the next business day.

If you believe we've mishandled your data or violated this privacy policy, you can escalate your complaint through our account support system. We investigate all complaints within one business day and provide a detailed response.